Maintenance & Support

Get your support!

Resea Biotec is committed to providing fast, reliable, and effective service at all times. Our standard Applikon service contracts offer a range of support options, and we are also happy to tailor a service contract to your specific needs.

If you would like to improve your bioprocess or require technical support, please get in touch with us. 
We are also happy to provide system and operational manuals for your equipment upon request.

Get a consultation
Phone: +41 34 531 08 20
E-mail: office@reseabiotec.ch

Individual processing for your success

A structured and application-driven approach that adapts to your specific process, ensuring efficiency, reliability, and long-term success at every stage.

DISCOVERY

Сonsult

We analyze your application, requirements, and infrastructure to define the right solution.

STRATEGY

Сhoosing configuration

We select the optimal system setup for performance and scalability.

DEPLOYMENT

Implementation / installation

Professional installation and seamless integration into your facility.

VALIDATION

Testing & QA

Comprehensive testing to ensure reliability and compliance.

CARE

Support (on demand or preventive maintenance)

Flexible support options to maintain performance and system stability.

EVOLUTION

Full cycle Expansion journey “grow with your Need”

We support upgrades and scaling as your process grows.

Service Plans

Support that grows with your needs

Start with our standard service — then choose to extend, or book support exactly when you need it.

Resea BioCare Program
Included on purchase

1-Year Core Service

12 months from delivery date

  • 12-month guarantee against defective materials & workmanship
  • Access to Resea Biotec certified service team
  • System & operational manuals provided on request
  • Technical support & customer service access
Extended Warranty

5-Year Service Plan

1 year standard + 4 additional years

Year 1 (standard) + 4 years extended →
  • Annual on-site visit by Applikon factory-trained technician (years 1–5)
  • Equipment inspection & proactive wear part replacement
  • Calibration of sensors & MFCs — audit-ready at all times
  • Software & firmware updates included
  • Priority support — response within 24 hours
  • Travel, working hours & parts included
  • 20% discount on Resea Academy training & seminars
or book separately
On-Demand Service

As-needed support

No long-term commitment required

Don’t want to commit to the 5-year plan? Resea Biotec still has you covered. Book individual services exactly when and as often as you need them.

Maintenance

  • Annual preventive maintenance visit
  • Complete check of all components
  • Calibration checks & functionality tests
  • Bioreactor, control system & software

Additional Services

  • Workflow optimization & application support
  • Quality & compliance (IQ/OQ)
  • Installation, relocation & retrofitting
  • Repair & reactive service visits
How we work

Your Customer Service Journey

From first consultation to long-term growth — a structured approach at every stage of your process

Consulting, Design & Special Requirements

  • Application analysis — selecting the right system for your specific cell lines and media
  • Engineering services for customized parts (3D printing, stainless-steel components)
  • Infrastructure check: gases, power, IT — verified before delivery to prevent delays

Implementation & Validation

  • Professional installation by factory-trained technicians with full lab integration
  • IQ/OQ/FAT/SAT qualification with legally compliant documentation for Pharma environments
  • Audit-ready deliverables — saves your team weeks of internal qualification effort

Preventive Maintenance — Core Element

  • Annual system check: electronics, mechanics, software & firmware updates
  • Systematic replacement of wear parts (seals, filters, tubing) before failure
  • Calibration & re-qualification of sensors and MFCs — ensures continuous batch release readiness

Operational Support & On-Demand Service

  • Rapid on-site response from our headquarters in Solothurn — between Basel, Bern & Zurich
  • Application support: process optimization (e.g. stirrer cascades for dO₂ control)
  • Relocation & retrofitting — moving or modernizing systems with the latest technology

Knowledge Transfer & Training

  • Specialized Resea Academy training and seminars for your team
  • Service contract holders receive 20% discount on all training programs
  • Ensures your staff can fully leverage the potential of every system
Why Resea Biotec

Your reliable partner in Switzerland

Local expertise, fast response, and deep technical know-how — all in one team.

  • 01

    Strategically located in Solothurn

    At the heart of Switzerland — between Basel, Bern, and Zurich. Rapid on-site response when every minute counts.

  • 02

    Factory-trained technicians

    Our team is trained directly by Applikon — ensuring expert-level service for every system we support.

  • 03

    Full compliance documentation

    IQ/OQ/FAT/SAT qualification packages — legally compliant and audit-ready for Pharma environments.

  • 04

    AppliCare service framework

    Structured, proven service contracts that adapt to your needs — from on-demand support to full preventive care.

Resea Akademy

We offer flexible, ongoing training to help scientists and engineers fully use our bioprocess systems.
Our curriculum includes hands-on fermentation training and advanced SCADA/PIMS software sessions.
Applikon experts support process optimization, scale-up, and controller settings based on real lab experience.
Training can be customized, held on-site or nearby, and tailored to your specific workflow challenges.

Read more
CTA Background

Looking for the Right Bioprocess Solution?

Our specialists support you throughout the entire bioprocess lifecycle — from system selection and application design to implementation, optimization, and long-term operation. We work closely with you to ensure reliable, compliant, and scalable solutions tailored to your requirements.

Talk to Our Experts

We’re here to support you

Whether you need technical assistance, service information, or expert advice, feel free to contact us.

Steinacker 15 CH-4565 Recherswil
+41 34 531 08 20
office@reseabiotec.ch
UID: CHE-166.210.273
Contact Form EN

FAQ — Maintenance & Support

We offer two main paths — a structured 5-year service contract that includes annual on-site visits, preventive maintenance, calibration, software updates, and priority support, or flexible on-demand services with no long-term commitment required. Both are performed by Applikon factory-trained technicians.

The standard contract covers a 12-month guarantee against defective materials and workmanship, access to our certified service team, system and operational manuals on request, and full technical support. The extended 5-year plan adds annual on-site inspections, proactive wear part replacement, sensor and MFC calibration, priority 24-hour response, and a 20% discount on Resea Academy training.

Priority contract holders receive a response within 24 hours. Our team is strategically located in Solothurn — at the heart of Switzerland between Basel, Bern, and Zurich — enabling rapid on-site response when every minute counts.

Yes. We provide full IQ/OQ/FAT/SAT qualification packages with legally compliant, audit-ready documentation tailored for pharmaceutical environments. This saves your team significant time and effort during internal qualification.

Yes. Our on-demand services are available independently — no prior service plan required. You can book individual services such as preventive maintenance visits, repair calls, installation, relocation, retrofitting, or application support exactly when you need them.