Maintenance & Support
General
Resea Biotec is proud to be the certified service provider of Applikon Biotechnology products in Switzerland. Our aim is to provide our customers with the best maintenance & service support.
We help you make a difference in your bioprocess!
That’s why we offer Applikon maintenance support. Service is an investment in long-lasting, reliable equipment and a reliable process.
Applikon maintenance service by Resea Biotec goes further. We don’t simply repair and maintain your equipment. Our team have extensive knowledge of Applikon products and carries out preventative maintenance, as well as reactive services.
Improve the efficiency of your bioprocess with our excellent customer service and support!
Applikon Service & Support
How can Resea Biotec help support you with your Applikon bioreactor system?
Our standard service offers a 12-month guarantee against defective materials and workmanship.
But we also provide a number of other services, including:
- Workflow Optimization and Application Support
- Quality and Compliance
- Installation, Relocation and Retrofitting Services
- Applikon Academy
- and more.
Find our full list of services here!
Preventive Maintenance
Applikon bioreactor systems are manufactured to the highest standards with thoroughly selected high-quality components.
But we still recommend carrying out annual preventative maintenance service on the equipment. This ensures a long-lasting, trouble-free life for your Applikon bioreactor.
If you think our standard service guarantee of 12-months is too short, we have good news for you! Resea Biotec also offers a 5 year extended warranty for our customers.
Put your mind at ease knowing your Applikon equipment is receiving the highest care possible!
Take a look at how we can support you below:
Extended Warranties:
The extended warranty offers an additional 4 years guarantee on your Applikon system.
Our Applikon factory-trained maintenance technicians will ensure the preventative maintenance of your equipment so you can focus on your work. Our 5 Year Service Plan includes:
- An Applikon factory-trained service technician who visits your site one year after initial installation. Furthermore, they will make 3 additional annual visits for preventative maintenance.
- The Preventative Maintenance visit includes:
- Equipment inspection and replacement of parts.
- Software and firmware updates.
- Priority with customer service requests – we respond to your enquiry within 24 hours.
- PLUS much more!
Interested in our 5-year service plan?
On-Demand Services:
Don’t worry if you do not want to commit to the 5-year extended warranty. Resea Biotec still supports you with our on-demand services for Applikon products!
We can still offer you preventative maintenance. This includes a complete annual check of all components, complete with calibration checks and functionality tests for the bioreactor, its control system and its software.
FAQ
At Resea Biotec, we understand that you may need immediate help. That’s why we’ve put together this collection of frequently asked questions to assist with the maintenance of Applikon products.
These common topics may help you when handling your Applikon controller and bioreactor. We aim to keep these FAQs updated. If there is an issue you think we should add to the list, please let us know!
The heater tank of a Thermo Circulator contains a float that is the water detector. In the case of an empty heater tank, an error message will be presented and the heating element will be disabled.
The heater tank must be filled with water before the actuator can be put to use. This screen can be opened using the following navigation path:
Home>Menu>Configuration>Actuators>TC
Press the “fill” button in the Additional Configuration section of the screen. As soon as the Thermo Circulator is filled with water, press the “stop filling” button. The press the “activate” button.
Note: you will know when the Thermo Circulator is filled with water when the warning sign in the “Menu” button disappears and water flows into the drain.
The Stirrer Speed Controller (a control loop itself) can be used as an actuator that is assigned to the dO2 Control Loop (an increasing stirrer speed will result in better dispersion of the gas bubbles in the medium). In that case, the lower and upper limit of the stirrer speed can be set using the so-called “Cascade Limits”.
The Cascade Limits are found in the Stirrer Settings > Limits screen (indicated by a red rectangle in the adjacent image).
When the stirrer speed controller is used as a (manual) stand-alone control loop, the Cascade Limits are disabled.
When mounting the head plate on top of the reactor, ensure you fix the mill nuts / slotted nuts in a crosswise manner! Please don’t use any tools to fix the screws of the bioreactor – your WoMan power is sufficient!
- P-Gain:
- Proportional gain; causes a controller output that is proportional to the deviation
- I-interval:
- Integrates the deviation to correct for a systematic offset
- D-interval:
- Evaluates the trend and prevent a large overshoot
- Dead Band
- Prevents excessive actuator actions when the setpoint is reached
- Cycle Time
- Defines the Control Loop refresh time
During the cultivation, the Sample Correction procedure corrects the online measured pH value with data from offline pH measurements in samples. Only the current offset is corrected by entering the off-line measured value.
Press the “sample correction” button and use the numeric keypad to enter the pH value measured in the sample. The measured value will be corrected and the difference between the online value and the corrected value is displayed on the calibration screen.
The control software is able to detect a “Low Gas Flow” occurrence and will generate an alarm.
- When the actual measured gas flow is smaller than 50% of the required gas flow, the Low Flow alarm is triggered. In an attempt to cure the problem, the software will retry to open the block valve (max. 5 times).
- If the issue is not resolved automatically, please get in contact with us. Often, the gas inlet flow is to low. the magnetic valve doesn’t open properly or the valve is not properly aligned with the MFC.
The dO2 measurement is based on the polarographic principle (Clark-cell). Therefore, the sensor must be polarized for at least 4 hours before it can be calibrated. If the sensor is calibrated before polarizing, the measurement value can differ from the actual value in the vessel.
Do you have any more questions for us? We are happy to support you!
Get your support!
Resea Biotec looks to provide you with fast, reliable and effective service at all times.
Our standard Applikon service contracts provide a range of different support offers. But we are happy to create a service contract based on your needs.
Enquire now! We look forward to helping you improve your bioprocess.
Do you need to obtain the system and operational manuals for your system? Get in touch with us and we will gladly provide you with the right manual for your system.
We are eager to receive your feedback
* Mandatory fields